Recent News

TRACKING REASON FOR RETURN 1 1629801230004165 1 ADDRESS INCOMPLETE 2 1629801230001546 2 UNKNOWN 3 1629801230006378 3 UNCLAIMED 4 1629801230000836 4 NOT CLAIMED 5 1629801230005515 5 UNKNOWN 6 1629801230006161 6 NOT CLAIMED 7 1629801230003881 7 NOT CLAIMED ...

# 46858 - 1629801230010915 - Parcel arrived with AU Post on 12/31/16 tracking number LX115016203US #9425 - 1629801230000199 - Attempted delivery 12/23 with Canada Post tracking number LX114753913US. Parcel was never collected and is in the process of being returned. #12907- 1629801230007858 - May need to check with the local post referencing number CY007505082US, the USPS did not scan this one in. #45208 - 1629801230008583 - Parcel was scanned in Hungary 1/1/17 and should be with the...

Hi Robyn, Here is the list of the orders I have tracked in Bell, Ca. Since 12/14 #22183 - 1629801230006696 - Parcel was scanned in Guadeloupe on 12/28 and should be with the local post; tracking number CY007231349US #9024 - 1629801230000092 - The USPS missed the initial scan of this parcel, it should be with Deutsche Post; tracking number LX114737102US #14732 - 1629801230001972 - Scanned in Lebanon and should be with the local post; tracking number CY007246808US #5928 -...

To add a note to customer's email thread:

ADD>COMMENT>STICKY NOTE

(this will stay at the top of the thread)

To get a customer's response direct:

ACTION>STATUS>PIN

or

ADD a sticky note requesting immediate transfer

DETAILS TAB - shows everywhere the ticket has moved, including who transferred it to you

RELATED ITEMS TAB - shows all links sent by customer in e-mail thread (AKA photos)

Inquiries Related to Pop-Up Shop Purchases:

- We are only handling damaged phone cases exchanges. Exchange Process Get photo of damaged case and shipping/billing information

- We do not have any info on contacting the Pop-Up Shop.

Not Shipped/ Fraud Warning/ Cancelled in Shopify:

- Give Robyn the order # of the customer

- Send customer the fraud email under canned replies (TKS - Withheld for fraud: Credit Card Info)